Shipping policy

Processing Time

Orders placed before our daily cut-off of 1pm (Monday to Friday) are dispatched the same day. Orders placed over the weekend or on public holidays are dispatched on the next business day.

New Zealand Shipping

Free shipping applies to all New Zealand orders over $100. Orders under $100 are charged at standard courier rates, calculated at checkout.

Most NZ orders arrive within 2–4 business days of dispatch. Rural deliveries may take an additional 1–2 days. You will receive a tracking link by email once your order has been dispatched.

International Shipping

We ship to Australia and internationally. Shipping rates for Australia are calculated automatically at checkout. For all other international orders, please contact us before ordering so we can provide an accurate shipping quote.

Import duties, taxes, and customs charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country's customs office to determine what additional costs may apply prior to ordering.

Order Tracking

A tracking link is emailed to you once your order has been dispatched. If you haven't received a tracking update, please check your spam or junk folder first. If your order was placed more than 2 business days ago and you still haven't received a tracking link, email us at sales@superfoodies.co.nz with your order number and we'll look into it straight away.

Damaged or Lost Parcels

If your order arrives damaged, please email us at sales@superfoodies.co.nz within 7 days of receiving your order, including a photo of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.

Wholesale Orders

There is no minimum order value for retail purchases. For wholesale enquiries and minimum order quantities, please contact us directly at wholesale@superfoodies.co.nz.